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Policies & Procedures

Appointments

To help provide timely service to our patients, we prefer to schedule all visits in advance. If you arrive late to your appointment, we will try to work you into the schedule, but if the doctor is busy and out of courtesy to our other patients, we may be forced to ask you to reschedule your appointment.

For a new registration kindly arrive 10-15 min prior to appointment time. Please provide us with a valid identification document (UAE driving license, passport etc) to enter you into the DHCC medical records system. We also request you to provide us with your previous medical reports and record of current medication, and we may require your vaccinations records, Occasionally, despite our best efforts, we may run late. We will keep you informed so that you have the option of rescheduling your appointment or seeing another doctor, if available.

Sick Child Visits

We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

Two or more children: If you would like us to see more than one child, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient who may be waiting.

Walk-Ins

Patients who "walk in" with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later when the schedule allows.

Emergencies

If an emergency should arise, please call 999. Emergencies are considered to be those conditions that are life-threatening like loss of consciousness, severe bleeding, seizure, etc.

Well Child Visits

To keep your child healthy, it is important to bring them in for regular check-ups. We recommend that you call early in advance so you may choose the date that best fits your needs. The list below is our recommended schedule for Well Child Visits:
2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months,18 months, 21 months , 2 years, then every 6 months.

Please register with us for
ONLINE APPOINTMENT
We accept most insurance companies for direct billing